SAP Customer Experience

In the past, face-to-face interaction was the standard, but now remote and digitalization of business activities is becoming a necessity. In particular, how to manage customer contact points, such as sales activities and support, will greatly affect the value of the enterprise to its customers.
SAP Customer Experience solutions (formerly SAP C/4HANA) are a suite of cloud-based tools for all industries and company sizes.

SAP Customer Experience solutions comprise five main services: SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud, SAP Customer Data Cloud, and SAP Marketing Cloud. You can deploy each component individually or select and use multiple components together.

NTT DATA Global Solutions specializes in SAP Sales Cloud, SAP Commerce Cloud, and SAP Service Cloud, and supports the use of customer data through integration with core systems to address more apparent customer issues. When CRM system and core systems work together, customer will have the power to connect product data and order transaction data, taking customer experience to a whole new level.
Take advantage of our comprehensive knowledge of SAP ERP solutions and make a next-generation CRM solution a core part of your organization for better value-adds and stronger customer loyalty.