Streamlining SAP AMO and ITO services

Generally, once an enterprise completes its system implementation, then enters into the operational maintenance phase. Operational maintenance of SAP ERP solutions includes pre-planned maintenance, such as app specification changes, and maintenance for unplanned events, like troubleshooting. Systems comprise a variety of elements, from hardware and networking infrastructure to middleware and applications, so it’s often difficult to identify and respond to the causes of problems quickly.
To avoid these worst-case scenarios and provide stable services for uninterrupted business, an optimized operational maintenance system is a must.
For globally implemented systems, the different time zones and regional-specific situations can make responses especially difficult. To ensure smooth operation and response, it’s essential to design a proper operational structure by having a firm grasp of operations from the deployment planning phase onward.

When considering SAP solution, incorporate operational maintenance in the design phase and subsequent stages, build suitable operational plans, and establish appropriate structures. The foremost criteria for selecting a partner should be their ability to provide one-stop support covering design, implementation, and system life cycle, and their capacity to deliver services globally.

As part of the global NTT DATA SAP global support system, NTT DATA Global Solutions ensures consistent operational maintenance worldwide, providing comprehensive support for SAP applications, infrastructure and lifecycle management, and peripheral applications.