Application Management Outsourcing (AMO)
Overview
Let experts at our centers handle maintenance, operation, and other essential tasks after SAP implementation.
Run your SAP solution efficiently and effectively while slashing the time and money you spend on expert resourcing, ongoing trainings, and troubleshooting.
As evidenced by many customers enjoying our services for over 10 years, we’ve got all the AMO experience you need.
Key features
Centralized management and shared models elevate efficiency and lower costs
Even from SAP systems implemented by other vendors, our proven migration methods enable rapid knowledge transfer and streamlined operations through our shared models.
SAP operating knowledge (databases) incorporating years of experience from domestic and international projects
- IT service best practices (ITIL), SAP Solution Managers for better operations and lower costs
- Integrated verification functions reduce testing time
- Impact investigations performed by change analyzers cut duration and risk when expanding functions
- Framework for centrally managing incidents, problems, changes, and resources
- International data centers reduce network connection risks. An international system operated with a Japanese focus on quality
100enterprises
Support for customers with over 100 companies.
Customer can start with one module.
Over the last 20 years, NTT DATA Global Solutions has supported more than 100 clients in their life cycle management.
Choose modules from an extensive lineup covering all the essential domains (applications, BI, infrastructure) for operating and maintaining SAP systems. Customer get exhaustive support even if customer only need one module.
200 consultants with extensive knowledge and experience
We have around 200 consultants with extensive knowledge and experience to meet needs. Our experts can help customer with major SAP modules (SD, MM, PP, FI, and CO) to provide flexible support for BI and niche modules such as CRM.
By building teams of multiple members to share information and skills across every maintenance domain, we reduce the risk of limiting the roles to specific individuals. Improve operations and cut TCO with maintenance expertise amassed by assisting customers over 100 enterprises.
Our shared services model provides multi-skilled business and IT specialists who support multiple customers, which lowers the cost for customer.
Maintenance services for every scale
Customer can start with one module. Many of our customers have chosen to use our services for a small number of modules at first, then expanded coverage after experiencing our quality.
41countries
Global support across all the continents.
Top-quality support in 41 countries.
The AMO services of the NTT DATA Group operate in 41 countries across the globe. Our extensive expertise covers a wide range of regions, including Asia, the USA, and Europe.
Worldwide delivery points through Global One Team
As the NTT DATA Group’s core IT company, we’re able to deliver our services through Global One Team--an expansive network of consultants and group companies across the world. This means company get support from the best delivery point based on service content, requirements, and urgency.
Global One Team ensures quality service while keeping costs down. If customer have a pressing matter or specific language requirements, customer receive support from nearby (including Japan). For regular operations, you get support from any cost-efficient locations.
We also leverage the expertise of local offices to meet region-specific needs, so when SAP implementations expand overseas, we can flexibly accommodate new services and languages.
Service Delivery Managers (SDM) review incidents to ensure all our customers get superb service in all parts of the world. Get comprehensive, high-quality management and reporting for every service wherever customers are.
NTT DATA Global Solutions is the first choice for customers looking for global support, extensive knowledge, and blue-ribbon service at a lower cost.
24/7
24 hours a day, 7 days a week.
Our support is available at any time.
Critical incidents receive 24/7 support.
An emergency support call system is here for critical incidents even outside of operation hours or on public holidays.
Customer-specific support framework
Our AMO service has a call center function to provide support for every customer.
Urgent messages received on holidays or out of hours are automatically sent to an SDM to respond immediately.